Privacy Policy

1. Information We Collect

We collect information to provide and improve our Service, fulfill our legal obligations, and enhance your user experience. This information falls into the following categories:

1.1 Personal Information You Provide

This is data you voluntarily give us when you register for an account, participate in surveys, or contact us. It includes:

• Contact Information: Full Name, Email Address, Postal Address (for reward delivery).
• Eligibility & Demographic Data: Date of Birth, Gender, Employment Status, Income Level, Education, etc.
• Survey Responses: Your opinions and answers provided in surveys.

1.2 Information Collected Automatically

We automatically collect certain technical information when you interact with our Service:

• Device and Usage Data: IP Address, browser type and version, device type, operating system, pages visited, and clickstream data.
• Survey History: Records of your participation in surveys.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate your account and keep you logged in.
• Analyze website traffic and user behavior.
• Personalize your experience.

You can control cookies through your browser settings, but disabling them may limit your ability to use certain features of the Service.

2. How We Use Your Information

We use your personal data for the following purposes, based on clear legal grounds:

• To Provide and Manage the Service: To create your account, match you with relevant surveys, process and deliver rewards (e.g., PayPal transfers, gift cards), and provide customer support.
• To Communicate with You: To send you survey invitations, reward status updates, service announcements, and promotional offers. You can manage your communication preferences in your account settings.
• For Analytics and Research: We use anonymized and aggregated data (which does not identify you) for market research, trend analysis, and to improve the functionality and quality of our Service.
• For Security and Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations, court orders, or requests from government authorities.

3. How We Share Your Information

We are committed to protecting your privacy. We will never sell your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processors (e.g., PayPal), reward administrators, and website hosting providers. These providers are contractually obligated to protect your data and may only use it to perform the services we have requested.
• With Survey Partners: We may share anonymized or aggregated demographic data with our research partners to help them create and target surveys. This data does not personally identify you.
• For Legal Reasons: We may disclose your information if required by law (e.g., in response to a subpoena or court order) or if we believe in good faith that disclosure is necessary to protect our rights, ensure your safety or the safety of others, or investigate fraud.

4. Your Data Protection Rights

Under applicable data protection laws like the GDPR and CCPA, you have specific rights regarding your personal data. These include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to us processing your data for our legitimate interests or for direct marketing.

California Residents (CCPA Rights)

In addition to the rights above, California residents have the right to:

• Request Information: Know the categories and specific pieces of personal information we have collected about you.
• Opt-Out: We do not sell personal information, so there is no need to opt out of a sale.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at support@msmsurvey.com. We will respond to your request in accordance with applicable laws.

5. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations (e.g., tax and accounting), resolve disputes, and enforce our agreements. When your data is no longer needed, it will be securely deleted or anonymized.

7. International Data Transfers

As we are based in the United States, your information will be processed and stored in the U.S. If you are accessing our Service from outside the U.S., we will ensure that any transfer of your personal data complies with applicable data protection laws, using mechanisms such as Standard Contractual Clauses (SCCs).

8. Children’s Privacy

Our Service is not directed to children under the age of 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date." Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

MSMResearch and Insights INC
8 THE GREEN 20664
DOVER, DE 19901 USA
Email: support@msmsurvey.com